End of Customer Support Update

Ref:  [ https://blog.ashgps.com/2019/04/18/the-end-of-non-customer-support/ ]

‘The End of Non-Customer” blog entry that generated the most feedback of any blog entry on this blog. Actually more feedback than all other entries combined.

Most of the new comments are non-customers asking for help with ProMark / MobileMapper 100 / 120 receivers in doing the update! ( Here are my [ step-by-step instructions ]. ) I am deleting these requests because I think they are demeaning to the requesting person. So, in response to a blog entry that says no more endless support for equipment that we did not sell for customers that we will not possibly sell to in the future; the response is demands for more free assistance.

O.M.G. Obviously there is a problem here.

But I want to make one thing clear: if you purchased equipment from iGage we will support you in anyway we can. Don’t hesitate to call us! If you purchase equipment from us, we provide great support.

Again: if you purchased your equipment elsewhere, call YOUR dealer. We are NOT YOUR DEALER. We don’t WANT to be your dealer. You already made this choice, we did not participate in the decision.

Mark

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