Tag Archives: Factory Service

Factory Service for Ashtech / Spectra Precision / Magellan Professional / Thales Equipment

If you are looking for factory service on MobileMapper and ProMark receivers, the Spectra Precision RMA request is no longer the way to go:

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Now the correct way to request repair services is to send a piece of email to:

Repair_services@trimble.com

with the following information:

  • Company Name
  • Contact Name
  • Address
  • Phone Number 
  • email
  • Product Model
  • Serial Number
  • Reason for Repair

You should get a reply with an SWO number and instructions for returning the equipment to the factory repair depot.

Alternatively you can call 888-409-2904 

This is a GREAT improvement, it is nearly impossible to create an account on the Spectra Precision website (which was required to submit the RMA request.)

If you are looking for repairs on legacy equipment (ProMark 3, MMCX, PM2 and the like) checkout [ Legacy Repairs ].

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